Revolutionise your business with advanced AI tools in 2024
Staying ahead in the business landscape requires harnessing the power of Artificial Intelligence (AI). The year 2024 brings a new wave of cutting-edge AI tools that can take your business to unprecedented heights.
However, amidst the surge in AI adoption, concerns about data protection compliance have taken centre stage. In this second part of our AI series on responsible usage in companies, we examine popular tools, outline their data protection nuances, and introduce our internal tool for your consideration.
Key considerations for workplace AI usage
Before delving into the specifics of popular AI tools, it’s imperative to address key considerations for implementing these tools in your company. Understanding contractual conditions is crucial, and questions such as the permissible use of tool output, access to entered information, and data protection during processing must be carefully examined.
In this comprehensive guide, we’ll delve into three of the top AI tools that can elevate your business processes and output, but certain considerations should always be taken into account when employing AI tools in a commercial setting.
ChatGPT – Your Swiss Army knife for business creativity
Kicking off our list is the all-too well-known ChatGPT. This large language model (LLM) is developed by OpenAI, and is available in various versions, ranging from free to enterprise solutions. Notably, distinctions between these versions become crucial when handling personal data and sensitive business information.
Its capabilities extend from enhancing written content and suggesting email improvements to analysing websites and tackling advanced mathematical problems. The key here is assistance; ChatGPT is designed to complement your efforts rather than replace them. With an innate understanding of natural language, it provides contextually relevant responses, allowing you to expand on topics or solve problems seamlessly.
The free and paid versions for private users, namely “ChatGPT Free” and “ChatGPT Plus,” do not align with Data Processing Agreement (DPA) requirements under Swiss Data Protection Act or GDPR. Only business versions, such as “ChatGPT Enterprise” or the “OpenAI API,” allow for the necessary DPA, legally securing the use of personal data in chat or via the API. It’s vital to note that terms of use in business versions guarantee that entered data won’t be utilised for additional purposes beyond user interaction.
As of January 10, 2024, OpenAI introduced “ChatGPT Team” for smaller companies, offering terms of use aligned with business versions, allowing for DPAs and ensuring data confidentiality.
Microsoft Copilot – Your AI Copilot in the Microsoft ecosystem
For those deeply entrenched in the Microsoft ecosystem, Microsoft Copilot emerges as a game-changer in 2024.
With Microsoft holding a significant stake in OpenAI, Copilot seamlessly integrates ChatGPT’s functionalities into Office365 and its other applications. Imagine a tool that can analyse spreadsheets, create templates, update presentations, and even attend Teams meetings on your behalf.
It’s important to consider the complexities in contractual regulations when it comes to Copilot, however. The freely available Copilot”version allows Microsoft to use input and output for training and publishing purposes, making it unsuitable for business use. “Copilot Pro,” designed for private users, lacks necessary agreements for business application.
The “Copilot with commercial data protection” version, accessible through M365 products, offers an intriguing proposition. While users log in with business M365 accounts, additional terms of use, different from typical business agreements, raise data protection concerns. This version does not fall under a standard DPA and designates Microsoft as the data controller, posing challenges for business use.
Only “Copilot for Microsoft 365” or “Azure OpenAI Service” offers contractual protection for companies, subject to MCA and Microsoft DPA.
Google Bard/Duet – Google’s conversational AI chatbot
Google, a longstanding contributor to the AI race, introduced Google Bard in February 2023, their conversational AI chatbot.
Continuously evolving, Google Bard is now equipped with PaLM 2, Google’s latest and most sophisticated large language model. Noteworthy is its interactive voice assistant feature, offering users a more engaging experience. Its seamless integration with other Google products adds to its appeal, making it a formidable tool for businesses relying on Google’s ecosystem.
It’s primarily for private users, explicitly cautions against use with personal or confidential data. In contrast, “Vertex AI,” an enterprise service, operates under the terms of “Google Cloud Platform” and Google’s DPA. Though it allows for personal and confidential data use, additional contractual assurances may be necessary for legal compliance
In conclusion, these AI tools offer a comprehensive range of functionalities that can supercharge your business in 2024. Embracing the future of AI solutions unlocks new levels of productivity but should be considered carefully if you’re operating them within your business. Always consider the data regulations around your industry, in your country, and ensure your staff is properly trained to handle data.
