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Say hello to Derek, our newest Helpdesk Support Engineer

We've got a new face on the BlueCloud team. Please welcome Derek Rwegoshora, our new remote Helpdesk Support Engineer.

Derek joins us with a proper IT background. He has spent the last few years running day-to-day IT operations for a busy multi-site school. Think desktop rollouts, network troubleshooting, and keeping hundreds of users up and running without breaking a sweat.

What Derek brings to the table

Derek has three years of hands-on experience administering Microsoft 365 and Google Workspace. He knows his way around user accounts, mailboxes, and Teams. He has also worked with endpoint security tools and patch management, which means he understands why keeping systems locked down matters, not just how to do it.

One highlight from his CV: he single-handedly configured and deployed over 30 desktop computers as part of a campus-wide ICT upgrade. He also led a restructuring of the local network across multiple buildings. That is not a small job. It takes patience and a level head.

Derek holds a Certified in Cybersecurity (CC) qualification from ISC2. He also has a certificate in Primary Computing Teaching. That last one is a bit unusual for a helpdesk role, but it tells you something. Derek can explain technical things clearly, because he has had to teach them to children. If he can make computing make sense to a Year 3 class, he can definitely help your team when their inbox will not sync.

A bit more about Derek

Outside of IT support, Derek has a background in web development and video editing. He has built prototype web systems during his studies, including an inventory management system and a building maintenance system for his university.

He is based in Tanzania and joins us as part of our growing remote support team, delivering second-line support to our UK clients.

Welcome aboard

We are pleased to have Derek on board. If you get him on a support ticket, you are in good hands.

Welcome to the team, Derek.